Frequently Asked Questions

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped. 

Unfortunately, we are not able to cancel an order once it has been placed. We also cannot accommodate any changes to an order once it has been placed. Before you place your order, please confirm that all of your information, including your shipping address, name, phone number, credit card details, and product selection is correct, as KINCADE is not responsible for any mistakes. Thank you.

All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. KINCADE reserves the right to refuse any return at any time.

We apologize that you received a damaged item. Please complete the CONTACT FORM and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.

KINCADE is exclusively sold at SHOPKINCADE.com.

Yes, we offer shipping options to many countries.

For customer service inquiries, please complete our CONTACT FORM. Our Customer Service team aims to respond within 24-48 hours of receiving your inquiry. Response times will be extended during holidays and product launches. 

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